Frequently Asked Questions
Everything you need to know about your next luxury investment.
Are all watches at Tommys Timepieces authentic?
Absolutely. Every timepiece in our collection undergoes a rigorous multi-point inspection by our master horologists to guarantee 100% authenticity and original parts.
How long does shipping take for domestic orders?
We offer insured, expedited shipping on all orders. Domestic deliveries typically arrive within 3-5 business days, and a signature is required upon delivery for security.
What is your return policy for luxury watches?
We offer a 14-day return window for all unworn timepieces in their original condition with all security tags intact. Please contact our concierge team to initiate a return.
Do the watches come with a warranty?
Yes, every watch purchased from Tommys Timepieces includes a comprehensive 24-month mechanical warranty in addition to any remaining manufacturer warranty.
Which payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and offer flexible financing options through Affirm to help you secure your dream watch.
How should I maintain my automatic timepiece?
We recommend servicing your watch every 3-5 years and keeping it in a watch winder when not in use to ensure the lubricants remain fluid and the movement stays accurate.